At Kaizen Emr Solution, we take care to ensure that products are properly packed and delivered in good condition. This Refund, Return & Shipping Policy explains our rules regarding product returns, replacements, refunds, and shipping.
By placing an order through our website, you agree to the terms described below.
We currently accept orders through our website with direct checkout.
Orders are processed after successful confirmation of payment and order details.
We make reasonable efforts to dispatch orders as soon as possible. Processing and delivery times may vary depending on product availability, shipping location, courier services, holidays, weather conditions, and other circumstances beyond our control.
Customers are responsible for providing a complete and accurate shipping address, including:
Kaizen Emr Solution shall not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate address provided by the customer.
Estimated delivery timelines provided at the time of ordering are indicative and may vary.
Delivery may be delayed due to circumstances such as:
If an order is delayed, customers may contact us for assistance using the contact details provided below.
Applicable shipping charges, if any, will be displayed during the checkout process or before the order is completed.
We accept returns only in cases where the product is received damaged or has a manufacturing defect.
Returns are not accepted for:
If you receive a product that appears damaged, please contact us as soon as possible after delivery.
Customers may be required to provide:
This information may be required to assess the condition of the product and determine the appropriate resolution.
If you believe the product has a manufacturing defect, please contact us with your order details and a description of the issue.
We may request photographs, videos, or other information necessary to evaluate the reported defect.
After assessment, we may provide an appropriate resolution, which may include replacement or refund, depending on the circumstances and availability of the product.
A return is not automatically approved merely because a product is reported as damaged or defective.
The reported issue may be reviewed by Kaizen Emr Solution before a return, replacement, or refund is authorized.
Customers should not send products back without first contacting us and receiving return instructions.
Unauthorized returns may not be accepted.
Refunds are available only where the product is determined to have been received damaged or to have a manufacturing defect, subject to verification.
If a refund is approved, the refund will generally be processed through the original payment method or another appropriate method available for the transaction.
The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
Shipping charges, if applicable, may be handled according to the circumstances of the damaged or defective product and the applicable law.
Where appropriate and subject to product availability, Kaizen Emr Solution may offer a replacement instead of a refund for a damaged or manufacturing-defective product.
If the same product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
Returns or refunds will generally not be accepted where damage or defects occur after delivery because of:
Customers may contact us as soon as possible if they wish to request cancellation of an order.
Once an order has been dispatched or handed over to the shipping provider, cancellation may not be possible.
Any cancellation and refund will be subject to the status of the order and applicable terms.
If an order is not delivered within the expected delivery period, customers should contact us so that we can assist with checking the shipment status.
Where a shipment is confirmed as lost by the shipping provider, Kaizen Emr Solution will determine the appropriate resolution based on the circumstances and applicable policies.
For questions regarding shipping, returns, replacements, or refunds, please contact us:
Kaizen Emr Solution
Ayodhya Nagar, Nagpur, Maharashtra, India
Email:
kaizenemrsolution@gmail.com
Phone:
+91 8806175546
Website: https://antiradiationchip.co.in/
Important: This policy is subject to applicable Indian consumer-protection laws and regulations. Nothing in this policy is intended to restrict any statutory rights available to consumers under applicable law.
